The Cairn Housing Group Staff Awards recognise the great achievements of our team, and in particular, those who live and breathe our values in pursuit of great services to our tenants and other customers. Nominations for our annual awards are made by colleagues across Cairn Housing Group and we convened a staff panel to review their nominations and pick out the best candidates for this special recognition.
At our Annual General Meeting, Jason MacGilp, Group Chief Executive, announced the 2019 award winners.
The Caroline MacAskill Customer Excellence Award
Winners: The Adam Grossert Team
The Adam Grossert Team, live and breathe the Cairn vision and values, The team, which includes Court Coordinator Amanda Hiddleston, Handyperson John Webster and Cleaner Nancy Cormack participated in an exceptional family fun day this summer that brought tenants and the wider community together and was celebrated as a fantastic success and a great example of staff working with tenants to promote and celebrate our retirement housing developments. In addition to this there have been countless examples where the team have gone above and beyond to create a great relationship with our tenants and the local community.
The Adam Grossert Team promoted the Next Steps programme, encouraging and supporting a big turnout of tenants who contributed to the focus groups.
They have hosted successful and well attended focus groups for the new retirement housing design guide project and supported their tenants to make a great contribution to the discussions.
The team took pride in participating in the ‘Lets Read Together’ project where pupils from the local primary school and tenants from Adam Grossert Court worked together to read, play and create crafts together over coffee and cakes! . The project ran every Friday afternoon for 10 weeks through the spring and summer. The staff awards panel were particularly impressed by the close connections built between the residents and kids, increasing confidence for all involved.
The team have also received numerous compliments from tenants and staff for their professionalism and excellent customer service.
The Above and Beyond Awards
Winners: Kirsty Weir and Lorna Scott
Kirsty and Lorna were nominated to share the Above and Beyond Award for their pivotal role in the Ancho partnership campaign. Kirsty and Lorna volunteered for a secondment to the project and battled all weathers to take Cairn and ANCHO’s partnership proposals to tenants’ doorsteps. They worked with great humour and professionalism to promote the ballot and truly embodied the spirit of partnership working, setting the scene for how we all want to work together to provide great services to tenants. Through their hard work and perseverance they achieved a record breaking 64% turnout at the ballot and an overwhelmingly positive 94% vote in favour of the partnership.
Winner: Samantha Downie
Since taking on the new Income Management Assistant role Sam has gone above and beyond to give our customers an enhanced service. Sam has not only made it her priority to learn the responsibilities of her new post but she has worked professionally to meet deadlines, dedicating her time around month end processes and investing time and effort in training other staff to assist with this role. Sam has been in the job such a short time but has already made a huge difference to processing times meaning that the tenants’ rent payments hit their rent account quicker and therefore giving our tenants (and staff) more accurate information on their balances. Sam has taken great pride in her job and has been instrumental in identifying areas for improvement.
Long Service Awards
Cairn Housing Group is fortunate to have a great team with so many colleagues that have devoted many years of expertise and experience to serving our customers.
Cairn acknowledges our loyal team with Long Service Awards for those colleagues who have worked with us for 15 or 25 years. At this years’ AGM Group Chief Executive Jason MacGilp announced our 2019 Long Service Award winners with Neil Wardrope (pictured with Jason), Susan Wilson, Lorraine Young, Nicola Crossan and Graeme Coutts all picking up awards for 15 years’ service.